Asked often, answered straight.
These are the questions landlords and tenants bring us most. If yours isn't here, message us on WhatsApp and you'll get an answer straight away.
For landlords
Where do you advertise rentals?
On the major rental platforms, Kijiji, social media and our own website. A steady share of our tenants also comes through referrals from licensed realtors and relocation companies we've worked with for years.
How do you screen tenants?
Credit check, employment verification and a debt-ratio review, plus reference calls to the applicant's current and previous landlords. If anything needs a closer look, we interview the applicant before making a recommendation.
What happens if a tenant doesn't pay rent?
If rent hasn't arrived by the third of the month, we serve an N4, the formal notice for non-payment under Ontario law. Most tenants pay before its deadline runs out. If not, we file with the Landlord and Tenant Board and pursue eviction, with a paralegal we retain at discounted rates.
Will I know when rent is late?
Yes. We spend the first days of the month reaching the tenant by phone, email and in person, and we contact you within ten days of the first. You're welcome to call us sooner; we just ask for patience in the first day or two of the month while collections runs.
What if a tenant is always late?
Persistent lateness has its own remedy: an N8 application to the Landlord and Tenant Board. No one can promise a particular ruling, but we use every tool the Residential Tenancies Act gives a landlord.
How often do you inspect properties?
Every four months, we walk through the unit and property. Once a year a third-party contractor also runs a safety inspection: smoke and carbon monoxide detectors, stairs and railings, the furnace, a ground-level look at the roof and eaves, and every room including the basement.
Do you raise the rent every year?
That's your call, and we contact you at least three months before the tenancy anniversary to make it. Increases are capped by the provincial guideline under the Residential Tenancies Act, with limited exceptions, and we'll advise if you ask.
How are repairs and work orders handled?
Tenants submit work orders in writing and we follow up within 24 hours, or immediately for emergencies. Our contractors assess the job, we collect quotes on bigger expenses, and you stay informed throughout. Years of steady work with our trades gets us pricing a single landlord rarely sees.
Is there a long-term contract?
There's a standard management agreement, but no fixed term. Either side can end it with thirty days' written notice, and every fee is listed in the agreement itself. No hidden charges.
What should I know about my insurance?
Tell your insurer the unit is a rental; policies often carry conditions that decide whether a claim is covered. If the unit ever sits vacant, the insurer needs to hear it from you directly.